What products can I customize?

Customization is available on selected competition uniforms, All-Star uniforms, school and dance team uniforms, practice wear, rhinestone transfers, embellished garments, bows, poms, and accessories. Available options may include colors, logos, team names, athlete names, numbers, lettering, rhinestone layouts, garment components, and selected materials or finishes.

Customization options vary by product. Send us the product link and your requirements for confirmation.

Can I create a completely original design?

Yes. You may begin with one of our existing styles or request a custom concept. Send your logo, colors, reference images, sketch, preferred garment pieces, quantity, sizes, budget range, and target delivery date. Complex original patterns or special materials may require additional development time or cost.

Will I see the design before production?

Yes, custom orders require approval of a digital proof, mockup, or order specification before production. Review spelling, colors, sizes, quantities, logo placement, and all design details carefully. Production will follow the approved proof and order information.

How quickly will I receive a mockup?

Many initial custom concepts can be prepared within approximately 24 business hours after we receive complete design information. Complex designs, missing artwork, weekends, holidays, and peak-season volume may require more time.

What artwork files should I send?

Vector files such as AI, EPS, SVG, or editable PDF are preferred for logos and production artwork. High-resolution PNG or JPG files may also be accepted when they are large, clear, and not pixelated. If you only have a low-resolution image, send it to us for review; artwork cleanup or redrawing may be required.

Can you reproduce any logo or character I send?

You must own the artwork or have permission to use it. We may decline artwork that appears to infringe another party’s copyright, trademark, publicity right, or other intellectual-property right. By submitting artwork, you confirm that you are authorized to use and reproduce it for the order.

Minimums, pricing, and payment

What is the minimum order quantity?

Minimums vary by product, design, and production method. Some pom styles begin at six pairs, and many rhinestone transfer designs begin at 20 pieces per design. Custom uniforms and other products may have different minimums. The minimum stated on the product page or written quote will control.

How do I get a price?

Stock products display a price on the product page. Custom pricing depends on style, quantity, sizes, fabrics, artwork, embellishments, packaging, production time, and shipping destination. Submit a quote request with as much detail as possible for an accurate price.

What payment methods do you accept?

Available payment methods are shown at checkout or listed on your invoice or quote. Custom production normally begins only after required design approval and cleared payment or an approved payment arrangement.

Are taxes, duties, and import fees included?

Sales tax may be collected where required. International customers are generally responsible for import duties, taxes, customs clearance charges, brokerage fees, and other destination-country fees unless the quote or shipping term expressly states otherwise.

Sizing and fit

How do I choose the correct size?

Use the size chart for the specific product or collection whenever one is provided. Measure each athlete in close-fitting clothing using a flexible measuring tape, then compare bust or chest, waist, hip, torso or girth, and other relevant measurements with the applicable chart. Do not choose a size based only on age, height, or the size worn in another brand.

What if an athlete falls between sizes?

Select the size that accommodates the largest key measurement unless the product-specific instructions say otherwise. Consider the garment’s intended compression, stretch, coverage, and growth needs. Contact us before ordering if you need help; sizing advice is guidance, and the purchaser remains responsible for final size selection.

Do you offer fit kits or samples?

Fit kits or samples may be available for selected uniform programs, subject to availability, deposit, shipping, return deadlines, and other quoted terms. Contact us early in the season if you want to arrange team fitting support.

Can a custom uniform be made to exact body measurements?

Most products are produced to the selected standard size or to the measurements and specifications confirmed in the order. Unless a quote specifically states that a bespoke pattern will be created for an individual, selecting a size does not mean the garment will be tailored to that athlete’s exact body shape. Alterations may still be needed for a preferred fit.

Production and delivery

How long does production take?

Lead time depends on the product and begins only after all required details, sizes, artwork approval, and payment are received. Many small-batch custom products are produced in approximately 7–10 business days. Full custom uniforms, complex designs, special materials, large orders, peak-season orders, and products requiring samples may take longer. The estimate in your written quote or order confirmation controls.

Can you rush my order?

Rush service may be available depending on the product, materials, production capacity, quantity, and destination. A rush fee or expedited shipping charge may apply. A requested event date is not accepted until we confirm it in writing.

Do you offer free shipping?

Cheersparkle currently advertises free standard shipping on eligible U.S. orders of $299 or more. The merchandise subtotal after discounts and any exclusions shown at checkout or in the quote determine eligibility. Rush, expedited, oversized, split, remote-area, or special-handling shipments may be excluded.

Do you ship internationally?

Yes, international shipping may be available to supported destinations. Transit time, carrier options, customs requirements, duties, taxes, and import restrictions vary by country. Contact us for a shipping quote if your destination or order cannot be completed at checkout.

How do I track my order?

Use the Track Your Order page with your order information, sign in to your account when applicable, or open the tracking link in your shipment email. Tracking may not update until the carrier completes the first scan.

Changes, care, and after-sales support

Can I change or cancel an order?

Contact us immediately. An in-stock order may be changed or canceled only if it has not been processed or shipped. A custom order may be changed or canceled only before production begins and before materials or services have been committed. Once custom production has started, cancellation is generally not available. Approved changes may affect price and delivery time.

How should I care for custom uniforms and rhinestone products?

Follow the care label and product-specific instructions. As a general rule, turn embellished garments inside out, wash separately in cold water on a gentle cycle with mild detergent, avoid bleach and fabric softener, and air dry when recommended. Do not iron directly on rhinestones, prints, vinyl, metallic finishes, or decorated areas. Application and care instructions for transfers may vary by material.

Can I return a custom product?

Custom, personalized, made-to-order, altered, and final-sale products are generally not returnable or exchangeable because they are produced for a specific customer. If a custom item is defective or does not match the approved order due to our error, contact us within seven calendar days of delivery with photos and order details so we can review the issue.

What should I do if my order is damaged, defective, incomplete, or incorrect?

Keep the products and all packaging. Email sales@cheersparkle.com within seven calendar days of delivery with your order number, a description of the issue, affected sizes and quantities, photos of the products, and photos of the shipping box and label if transit damage is involved. Do not wash, wear, press, alter, repair, or discard the item before receiving instructions.

How do I place a reorder?

Send your previous order number, invoice number, design number, or product code, along with the new quantities and sizes. Reorders are new orders and are subject to current pricing, minimums, materials, dye lots, production times, and shipping charges.

Still need help?

Email sales@cheersparkle.com or call +86 (159) 9585-8585. Include your order number or product link whenever possible.