These policies explain how online, team, and custom orders are prepared and approved. Product-page terms, a written quote, invoice, approved proof, or signed specification may contain additional order-specific requirements. If an order-specific written term conflicts with this general page, the order-specific term controls.

1. Order types

In-stock and quick-ship orders

These orders use available inventory and the options shown on the product page. Processing still may be required before shipment. Inventory is not reserved until the order is accepted and required payment is received.

Configured products

These use an existing product with customer-selected options such as color, size, quantity, pair specification, text, or artwork. Some configurations are made to order and therefore follow custom-order rules.

Custom and team orders

These may include custom colors, fabrics, artwork, rhinestones, logos, names, numbers, patterns, garment combinations, or special packaging. They require written specifications or proof approval before production.

2. Minimum order quantities

Minimums vary by product, design, color combination, and production method. The current minimum will appear on the product page or quote. Examples include six pairs for some pom products and 20 pieces per design for many rhinestone transfer orders.

Different colors, designs, sizes, or garment styles may not always be combined to meet one minimum. Add-on and fill-in orders are new orders and may have their own minimum or below-minimum fee.

3. Quotes and price validity

A quote is based on the information available when it is prepared, including quantity, size range, design, artwork condition, materials, customization, packaging, production time, and destination.

Unless the quote states otherwise:

• A quote is an estimate until final specifications are approved.
• Changes may require repricing.
• Prices and availability may expire on the date stated.
• Freight, tax, duties, rush service, artwork cleanup, samples, and special packaging are included only when listed.
• A quote cannot be combined with another promotion unless confirmed in writing.

4. Artwork requirements and rights

Vector artwork—AI, EPS, SVG, or editable PDF—is preferred. Large, high-resolution PNG or JPG files may be accepted. Low-resolution, blurred, compressed, or incomplete files may require cleanup or redrawing.

The customer is responsible for having permission to use submitted logos, characters, names, photos, slogans, and designs. We may request authorization or decline suspected infringing content.

Artwork cleanup, digitizing, rhinestone-layout conversion, pattern development, and complex design work may involve a fee. We will disclose applicable charges before proceeding.

5. Digital proofs and approval

Custom production requires approval of the applicable digital mockup, artwork proof, order specification, or roster. The customer must verify:

• Product and garment components
• Logo, artwork, spelling, names, and numbers
• Colors and color placement
• Decoration method and placement
• Sizes, athlete assignments, and quantities
• Delivery address and target date

Approval authorizes production. Cheersparkle is not responsible for a customer-approved error unless we make the product differently from the approved information.

Reasonable revisions may be included during the proof stage. A major redesign, new concept, added product, or change in production method may require a revised price and timeline.

6. Color and material variation

Colors shown on screens and digital proofs are approximations. Displays, lighting, fabrics, threads, printing, sublimation, glitter, vinyl, metallic materials, and rhinestones reflect color differently.

Material batches and dye lots may vary slightly. A reorder may not be an exact color match to a previous production lot. If exact color control is critical, request a physical swatch or sample where available and allow additional time.

Substitutions will not be made for a material design element without approval when the difference is material to the appearance or function of the approved order. Equivalent internal or packaging materials may be used when they do not materially change the product.

7. Sizing and team rosters

Customers must use the product-specific chart and submit a complete, accurate roster in the requested format. The customer is responsible for final size selection, athlete names, numbers, garment pieces, and quantities.

Measurements should be taken close to the order date. Fit kits or samples, when available, are subject to separate deposit, shipping, return, loss, and damage terms.

Unless a bespoke individual pattern is included in writing, products are made to standard sizes or approved specifications. Incorrect customer-selected sizes are not manufacturing defects and custom products cannot normally be exchanged for size.

8. Payment and production start

Available payment methods appear at checkout or on the quote or invoice. Production begins after the later of:

• Receipt of cleared payment or an approved written payment arrangement
• Receipt of all required sizes, quantities, artwork, approvals, and order information

Payment delay, missing information, or requested changes may move the estimated completion date. We may pause work if a payment is reversed, disputed, or suspected to be fraudulent.

9. Changes and cancellations

Contact us immediately to request a change or cancellation. We will confirm whether it is possible.

• In-stock orders cannot be changed after processing or shipment.
• Custom orders cannot normally be changed or canceled after production, material commitment, cutting, printing, rhinestone layout, decoration, or another non-recoverable service begins.
• Accepted changes may create design, material, setup, rush, shipping, or labor charges and a new estimated date.
• Rush orders may become non-cancellable as soon as accepted.

Do not assume that a voicemail, email, or form submission has changed an order until we confirm the change in writing.

10. Production estimates and event dates

Production estimates begin only after all requirements are complete. Many small-batch custom orders take approximately 7–10 business days, but full custom uniforms, large orders, complex designs, samples, special materials, and peak-season work may take longer.

Tell us the true event or in-hands date before ordering. A requested date is not accepted until confirmed in writing. Production estimates do not include carrier transit or customs unless expressly stated.

We recommend allowing contingency time for fitting, distribution, local alteration, carrier disruption, customs, and unexpected events.

11. Add-ons, fill-ins, and reorders

An order cannot always be increased or reduced after production begins. Later additions are treated as a new order and are subject to current:

• Minimum quantities or below-minimum charges
• Prices and payment terms
• Materials and dye lots
• Production schedules
• Shipping charges

Provide the previous order, invoice, design, or product number when reordering. We will try to match prior production, but exact material and color matching is not guaranteed across different lots or seasons.

12. Quality, tolerances, and handmade details

Custom apparel and decorated products may include reasonable variation in stitching, dimensions, placement, print, rhinestone orientation, or color that does not materially affect appearance, function, or conformity with the approved design.

A defect does not include normal wear, growth, incorrect sizing selection, damage caused by misuse, improper pressing, washing contrary to instructions, alteration, abrasive surfaces, chemical exposure, or failure to follow care directions.

13. Shipping and split delivery

Orders may ship together or in separate packages depending on availability, production location, size, and service level. Customer-requested split shipment or multiple-address delivery may incur additional charges.

Free-shipping offers, when active, are subject to the terms shown on the website, quote, or checkout. International duties, taxes, and clearance fees are the recipient’s responsibility unless otherwise stated.

14. Inspection and claims

Inspect every item promptly and before distribution, wearing, washing, pressing, decorating, alteration, or repair. Report shipment damage, shortage, incorrect products, or suspected defects within seven calendar days of delivery.

Claims require the order number, item details, quantities, description, and clear photos. Keep all items and packaging while the claim is reviewed.

15. Communications and order contact

For team orders, designate one primary contact whenever possible. We may rely on approvals and instructions from the purchaser, account holder, or named team contact. Conflicting instructions may pause the order until written clarification is received.

You are responsible for monitoring the email and phone information supplied with the order and responding promptly to approval or production questions.

Questions?

Email sales@cheersparkle.com or call +86 (731) 8982-7630 before approving or paying for an order if any requirement is unclear.