We want every order to arrive as approved and in good condition. Because Cheersparkle sells both in-stock products and items produced to customer specifications, return eligibility depends on the product type and reason for the request.
Report order problems within seven days
Inspect all items immediately after delivery and before they are distributed, worn, washed, pressed, decorated, altered, repaired, or discarded.
Report a damaged shipment, shortage, incorrect item, or suspected manufacturing defect within seven calendar days of delivery. Email sales@cheersparkle.com and include:
- Order number and purchaser name
- Product code, size, color, and quantity affected
- Clear description of the issue
- Photos of the full item and close-up photos of the issue
- Photos of the shipping box, label, and packing when damage or shortage is involved
- Requested resolution
Keep all products and packaging until the review is complete. We may request additional photos, measurements, video, or return of the item for inspection.
Eligible returns for in-stock products
Unused, non-customized, in-stock products may be eligible for return or size exchange when the return request is submitted within 30 calendar days of delivery and all conditions below are met:
- The item is unworn, unwashed, unaltered, odor-free, and in resalable condition.
- Original tags, accessories, packaging, protective materials, and product boxes are included.
- The item has not been pressed, decorated, personalized, assembled, or used in practice or performance.
- Return authorization is obtained before shipping.
- The item is not identified as final sale or otherwise excluded below.
Return approval is not final until the item is received and inspected.
Products not eligible for return or exchange
Except where required by law or where Cheersparkle confirms a manufacturing defect or order error, the following are not returnable or exchangeable:
- Custom, personalized, made-to-order, or special-order products
- Uniforms or apparel produced in selected team colors, sizes, artwork, names, numbers, logos, or specifications
- Custom rhinestone transfers, custom poms, custom bows, and decorated garments
- Applied, heat-pressed, washed, worn, altered, repaired, or customer-decorated items
- Products damaged through incorrect storage, handling, pressing, washing, drying, or care
- Opened hygiene-sensitive items and personal-wear products where return is restricted for health reasons
- Clearance, closeout, sample, open-box, and final-sale products
- Gift cards, artwork fees, rush fees, design services, shipping charges, customs charges, and other completed services
- Items returned after the applicable deadline or without authorization
Incorrect customer-selected sizing, spelling, color choice, quantity, or approved artwork does not make a custom item defective.
Custom-order defects or order errors
If a custom item does not reasonably match the approved proof or order specification because of our error, or has a verified manufacturing defect, we will determine an appropriate remedy after review. Depending on the issue, available remedies may include repair, replacement, remake, missing-item shipment, partial credit, or refund.
Minor variations that are normal to fabric texture, dye lots, monitor display, printing, sublimation, hand placement, rhinestone batches, lighting, or reasonable manufacturing tolerances are not necessarily defects.
Do not arrange local repairs or alterations and expect reimbursement unless Cheersparkle first approves the work and amount in writing.
How to request a return or exchange
- Email sales@cheersparkle.com with the order number, product details, reason, and photos when applicable.
- Wait for written return authorization and shipping instructions.
- Pack the item securely with all original components. Do not place shipping labels or tape directly on a retail shoe or product box.
- Include the authorization or order information requested by our team.
- Ship with a trackable service and keep the receipt and tracking number.
Returns sent without authorization, to an unapproved address, or cash-on-delivery may be refused. The return address will be supplied with the authorization.
Return shipping and original shipping charges
Customers are responsible for return shipping when the reason is preference, duplicate purchase, or incorrect customer-selected size, color, or item. Original shipping, rush, customs, duty, brokerage, and handling charges are not refundable unless required by law.
When we verify that Cheersparkle shipped an incorrect item or supplied a defective product, we will provide the approved resolution and, where appropriate, reasonable return-shipping instructions.
The customer remains responsible for a return until it is delivered to the authorized location. Use a trackable and adequately insured service.
Exchanges
An exchange is subject to product availability. The replacement item may have a different price or shipping charge. For faster service, we may recommend placing a new order and returning the eligible original item for refund.
Custom and made-to-order products cannot normally be exchanged for another size. An additional or fill-in uniform is treated as a new order and is subject to current minimums, materials, dye lots, prices, production time, and shipping.
Refund timing
After an authorized return is delivered, allow time for inspection. Approved refunds are normally initiated within 5–10 business days after inspection. Your bank, card issuer, payment provider, or international payment network may require additional time to post the credit.
Refunds are issued to the original payment method when possible. If that is not possible, we will provide an available alternative consistent with fraud-prevention and legal requirements.
Rejected returns
If a returned item does not meet the policy, we may reject the return. The customer may be responsible for shipping if the item is sent back. If return shipping is not arranged or paid within the time stated in our notice, the item may be treated as abandoned to the extent permitted by law.
Statutory rights
Nothing in this policy limits non-waivable rights or remedies available under applicable consumer law.
Need assistance?
Email sales@cheersparkle.com or call +86 (159) 9585-8585 before sending any return.