Last updated: July 22, 2026
Cheersparkle is committed to making https://cheersparkle.com/ accessible and usable for as many people as possible, including people who use assistive technologies.
Our accessibility goal
We aim to improve the website in alignment with the Web Content Accessibility Guidelines (WCAG) 2.2, Level AA. These guidelines address areas such as text alternatives, keyboard access, color contrast, readable structure, focus visibility, forms, error identification, and compatibility with assistive technology.
Accessibility is an ongoing process. Our website has not yet been represented as fully conformant based on a comprehensive independent audit. We continue to review content, templates, product information, navigation, forms, and third-party components and to prioritize practical improvements.
Measures we are working to support
Our accessibility efforts may include:
- Using meaningful page titles, headings, labels, and link text
- Providing text alternatives for informative images where practical
- Improving keyboard navigation and visible focus indicators
- Maintaining readable text size and color contrast
- Avoiding information conveyed only by color
- Adding clear labels and error guidance to forms
- Supporting zoom and responsive reflow on common devices
- Reviewing sliders, menus, product options, cart, checkout, account, and tracking functions
- Improving captions or text alternatives for multimedia where applicable
- Including accessibility checks when new website content or features are added
Compatibility
The website is designed for current versions of common browsers and operating systems. Accessibility may be improved by using the latest version of your browser, operating system, screen reader, voice-recognition software, or other assistive technology.
Older browsers, unsupported software, unusual browser settings, or blocked scripts may affect functionality.
Known limitations
Despite our efforts, some areas may not yet fully meet our accessibility goal. Possible limitations may include:
- Older product images or promotional graphics without complete text alternatives
- Complex product-customization tools, sliders, comparison, wishlist, upload, or account features
- Third-party payment, social-media, messaging, carrier-tracking, map, video, or embedded content
- PDF or other downloadable files that have not yet been fully remediated
- Color or focus issues introduced by third-party themes or plugins
We are working to identify and address barriers according to customer impact, technical feasibility, and available resources.
Need help using the website or placing an order?
If a website barrier prevents you from finding information, requesting a quote, selecting a product, completing an order, tracking a shipment, or contacting support, we will make reasonable efforts to provide the information or service through an alternative method.
Contact us:
Email: sales@cheersparkle.com
Phone: +86 (731) 8982-7630
When reporting an accessibility issue, please include:
- The page address or product name
- A brief description of the problem
- The browser, device, and assistive technology used, if you are comfortable sharing it
- The format or assistance you need
- Your preferred way to receive a response
We aim to acknowledge accessibility feedback within two business days, although a full resolution may require more time.
Third-party content
Some functions are provided by third parties that we do not fully control. We encourage those providers to offer accessible services and will seek reasonable alternatives or assistance when a third-party barrier affects a customer’s ability to use an essential service.
Formal complaints
If you are not satisfied with our initial response, reply to the same email and request that the issue be escalated for review. Nothing in this statement limits any right available under applicable accessibility or consumer law.
Statement review
We review this statement periodically and update it when our accessibility work, website technology, or contact methods change.